NHS Direct audited
نویسندگان
چکیده
منابع مشابه
NHS direct.
A s recognised by the National Audit Office, in just five years, NHS Direct has established an impressive track record for customer satisfaction and patient safety, empowering patients to make better informed choices about their own healthcare. It has also clearly identified its potential to contribute to wider developments in the NHS. Building on this success the government is investing in NHS...
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Article history: Received 6 January 2007 Received in revised form 6 February 2008 Accepted 26 February 2008 Available online 6 March 2008 We study reputations with imperfect audit and a reputation market. The main result shows the existence of a separating equilibrium in the reputation market, which contrasts with Tadelis [Tadelis, S., 2002, The market for reputations as an incentive mechanism,...
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متن کاملNHS direct: managing demand for primary care?
This paper considers how NHS Direct is affecting demand for primary care in particular out-of-hours services from GPs. This is reviewed through a 3-year study of NHS Direct and HARMONI, the integrated telephone health helpline based in West London. It describes the policy background and development of the services on the site, and some of the outcomes of the HARMONI commissioned research to ans...
متن کاملOlder people's use of NHS Direct.
INTRODUCTION the 24 h telephone health information and advice service in England and Wales, NHS Direct, aims to help callers manage health problems and relieve pressure on primary healthcare services. Although older people may use NHS Direct less than other age groups, no research has specifically investigated older people's use of the service. AIMS the aim of this study was to describe the o...
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ژورنال
عنوان ژورنال: BMJ
سال: 2002
ISSN: 0959-8138,1468-5833
DOI: 10.1136/bmj.325.7356.164